Email Us
For general inquiries, account help, or partnership opportunities.
support@tutufy.com
support@tutufy.com
We respond within 24 hours
GET IN TOUCH
We'd Love to Hear From You
Have a question about shipping, need help with your account, or want to partner with us? Our team is here to help - and we typically respond within 24 hours.
24h Response Time
support@tutufy.com
Live Chat Available
CONTACT CHANNELS
Multiple Ways to Reach Us
Choose whichever channel is most convenient for you. We're committed to fast, helpful responses every time.
Live Chat
Get instant answers from our support team during business hours.
Available in-app & on web
Mon - Fri, 9am - 6pm CST
Average wait: < 5 minutes
WhatsApp Chat
Speak directly with our team for urgent shipment or safety issues.
+1 (612) 807-0650
Mon - Fri, 9am - 6pm CST
Urgent line for active shipments
Visit Us
Our headquarters are in the heart of Minnesota. Visits by appointment.
Coming soon
Coming soon
Coming soon
Business Hours
Our core team operates from Minnesota with support across multiple timezones.
Mon - Fri: 9am - 6pm CST
Sat: 10am - 2pm CST
Emergency support 24/7 for active shipments
SUPPORT TOPICS
What Do You Need Help With?
Select a topic below to learn more or jump straight to contacting us with context already filled in.
Shipment Tracking
Lost package? Delayed delivery? Get real-time updates and resolution for any shipment issue.
Payments & Escrow
Questions about escrow holds, refunds, payouts, or payment methods. We'll sort it out.
Account & KYC
Trouble verifying your identity, updating your profile, or accessing your account.
Safety & Compliance
Report a safety concern, suspicious behaviour, or a prohibited item. We take these seriously.
Disputes & Claims
Disagreement over delivery condition? Raise a dispute and our Ops team will mediate fairly.
General Help
Anything else - from how Tutufy works to feedback and feature requests.
SEND A MESSAGE
Tell Us How We Can Help
Fill out the form with as much detail as possible so we can route your message to the right team. If your inquiry is about an active shipment, include the Shipment ID for faster resolution.
What to Expect
We respond to all messages within 24 hours
Shipment issues are prioritised for same-day resolution
Safety concerns are escalated immediately to our Ops team
You'll receive a confirmation email upon submission
FAQ
Frequently Asked Questions
Everything you need to know about shipping with Tutufy as a Scoutr.
Tutufy is a community-powered platform that connects people who want to send items internationally (Scoutrs) with verified travelers who have spare luggage space.
It offers a faster, more affordable, and flexible alternative to traditional shipping while ensuring a secure and reliable experience for both senders and travelers.
For Travelers
- Earn money from unused luggage space
- Enjoy a convenient and flexible way to monetize your trip
- Benefit from a guaranteed payment process after successful delivery
- Carry items that are clearly declared and compliant with travel regulations
For Senders
- Save money compared to traditional shipping services
- Get faster delivery by leveraging existing travel routes
- Choose from verified travelers with ratings and completed trips
- Payments are held securely and released only after delivery is confirmed
Tutufy connects senders with travelers already heading the same destination.
For Senders (Scoutrs)
- Create a shipment request with item details and destination.
- Select a traveler after checking ratings and completed trips.
- Pay securely on-platform (funds are held in escrow).
- Arrange pickup and hand over the item.
For Travelers
- Accept shipments that match route and luggage space.
- Inspect, carry, and deliver the item at destination.
- Complete delivery with secure verification.
What makes this safe and reliable?
- Verified users (KYC)
- Secure escrow payment system
- Ratings and reviews
- Code-based delivery confirmation
Tutufy is for anyone looking for a faster, more affordable, and flexible way to send or carry items across borders.
For Senders
- Individuals sending items internationally at lower cost
- People sending gifts, documents, or personal packages
- Small businesses delivering light inventory abroad
For Travelers
- Travelers who want to earn from unused luggage space
- People looking for a simple way to monetize trips
Sending with Tutufy is usually cheaper than traditional shipping because travelers are already heading your route.
- Travelers set prices by weight, route, and delivery preference
- You can compare options and choose what fits your budget
- All payments are made securely on-platform
Tutufy charges a transparent platform fee for escrow and platform operations, with no hidden fees.
Tutufy uses KYC verification, escrow-protected payments, code-based delivery confirmation, ratings/reviews, and support workflows. Item and customs compliance checks are also enforced.
You pay only after a traveler accepts your shipment request and you are ready to proceed.
- Payment is completed securely within the platform
- Funds are held in escrow and not released immediately
- Traveler is paid only after successful delivery confirmation
This protects your money and ties payment to successful delivery.
Ready to Ship Smarter?
Join Tutufy today and experience international shipping that's faster, cheaper, and built on trust.