Request Data Deletion
Users of Tutufy may request deletion of certain personal data associated with their account in accordance with applicable privacy and regulatory requirements.
1. DATA THAT CAN BE DELETED ON REQUEST
- Profile information
- Saved addresses and contact details
- Chat history and communication records (where applicable)
- Notification and communication preferences
- Uploaded photos
- Saved payment methods
2. DATA THAT MAY BE RETAINED
Certain information may be retained where required for legal, security, fraud prevention, financial, dispute resolution, or regulatory compliance purposes, including:
- Transaction and shipment history
- Payment and escrow records
- Identity verification (KYC) records
- Dispute and investigation records
- Fraud and security monitoring logs
Retention periods may vary depending on applicable laws, payment provider requirements, and platform safety obligations.
3. HOW TO REQUEST DATA DELETION
- Subject: Data Deletion Request
- Your registered email address or phone number
- A brief description of your request
For security purposes, Tutufy may request identity verification before processing deletion requests.
3.1 PROCESSING TIMELINE
Most requests are reviewed and processed within 7–14 business days, depending on the nature of the request and any applicable compliance obligations.